CMS Nepal incorporated by team of people having good knowledge of outsourcing industry is to provide outsourcing solution to its client operating in Nepal. Its goal is to provide opportunities for small and medium-sized organization to enjoy the benefits of outsourcing.
A dedicated team armed with a clear vision, CMS Nepal is committed to provide quality and cost effective solutions, meeting clients’ demanding needs.
The Company's vision is to become the preferred and trusted partner in providing solution to the client’s and job seeker’s need.
The strategy is to create partnerships with clients, rendering quality service with cost effective manner.
Competition is increasing day by day and every organization is trying to be different from each others.
Nowadays most of the companies are working together with outsourcing companies for their non-core activities which has provided cost effective solution. Presence of outsourcing company has provided the CEO and other members to focus on their core activities.
CMS Nepal is here to support organization with its expertise in Hr and back office activities.
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Helping to develop and implement a customer service policy for an entire organisation
Finding ways to measure customer satisfaction and improve services;
Managing a team of customer services staff;
Handling face-to-face inquiries from customers
Control resources and utilize assets to achieve qualitative and quantitative targets
Develop service procedures, policies and standards
Skill and Abilities
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and application